Depending on the refund method chosen, we have either initiated a refund to your original payment method (please allow 7-14 days for your refund amount to reflect on your statement), or we have issued a store credit by way of a gift card, which has been sent to the e-mail associated with your return.
Refund policy
Returns
Please be aware of our return requirements by reading the details below before starting a return through the portal -
To complete your return visit: Return Portal – TigerFriday
- Processed returns may incur a restock fee
- From the date your order was placed you have 30 days (refund) /60 days (store credit) to INITIATE AND THEN SHIP YOUR RETURN
- Returns sent outside of the return window will not be accepted and items can be sent back with a paid invoice for the label fee
Eligibility for a return-
(please note: If you have received a damaged or flawed item, please contact customer service within 24 hours of receiving your order so that we can assist you)
The items that you wish to return must be in the same condition in which they were received; unworn, (please use undergarments when trying on items), unwashed, undamaged, and with all original tags attached.
Items in the following categories are ineligible for return; those marked final sale, those found in the (pre)Loved section, those included in special savings sales that indicate “no returns, exchanges, or refunds”, and gift cards.
All returns will be inspected thoroughly and ONLY eligible items will be accepted for a refund or full store credit, no exceptions.
Returns received with evidence of wear and/or wash will be sent back to the customer and charged a $6.00 flat rate shipping fee.
Signs of wear/wash are most commonly but not limited to:
•Detergent or perfume odor
•Body odor
•Evidence of biofluids
•Deodorant marks
•Stretch/strained/mis-shapen fabric
•Food/drink or other stains
To complete your return visit: Return Portal – TigerFriday
You can also visit our Return & Refund FAQ section for more details.
Refunds
Missing refunds-
If you haven’t seen a refund to your account after 14 days, please contact us at customerservice@tigerfriday.com.
Gifts-
If you desire to return an item that was marked as a "gift" when purchased, please contact customer service so we can assist you with initiating a return. Once the item has been received and approved for restock, a store credit will be issued through email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you, we will send store credit to the gift giver.
Note: Tiger Friday's days of operation (also known as business days) are Monday-Friday, not including holidays. You can contact our team at customerservice@tigerfriday.com
